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SLA levels

Seetech provides technical support services on the following levels:

• Basic level

  All addon's users have unlimited access to knowledge base concerning e-Communication Total Solution B2B / B2C / EDI module as well as to support provided by the addon's users community.

• Standard level

  Each user with active support agreement has an access to an advanced technical support for e-Communication Total Solution B2B / B2C / EDI module. The support gives addon's users possibility to:

• send service requests within the working hours 9:00-17:00
• limited service requests (10 requests per year)
• unlimited access to knowledge base concerning e-Communication Total Solution B2B / B2C / EDI 

• contact with dedicated support engineer in case of errors blocking addon's work (2 events per year).

• Premium level

  Premium service is dedicated to users for whom module work is critical and demands individual way of support. Cost of premium level support are calculated base on client's needs.

• For Seetech's Trade Partners Seetech provides free technical support on the below field: 

• possibility to send requests within working hours 9:00-17:00
• limited service requests (20 requests per year)
• unlimited access to knowledge base concerning e-Communication Total Solution B2B / B2C / EDI
• contact with dedicated support engineer in case of errors blocking addon's work(4 events per year).